Heather Shick, Vice President of Customer Success at Clear Capital, has recently been honored as a HousingWire Insider in this year’s prestigious Insider Awards program. Since joining Clear Capital in 2011 as an entry-level QC reviewer from the financial advising sector, Heather has worn many hats, demonstrated remarkable growth, and proven to be an invaluable asset to Clear Capital’s evolution.
As VP of Customer Success, Heather exemplifies Clear Capital’s mantra: “Wherever it leads, whatever it takes®.” In the past year, she has been at the forefront of implementing a new customer success platform designed to accurately measure customer satisfaction and success. This initiative transformed traditionally behind-the-scenes work into transparent processes, providing actionable insights to better serve Clear Capital’s customers.
The platform implemented by Heather and her team ensures consistency, repeatability, and measurability in their approach, keeping customer needs central to every strategic decision. Heather’s long-term vision for this platform, which she molded over years, showcases her dedication to crafting and executing innovative solutions within the organization.
In a recent reflection, Heather shared, “What’s crucial for maintaining strong customer relationships in today’s evolving market is adaptability and deep understanding. By prioritizing transparency and consistent engagement, we build trust and drive meaningful success.”
A self-described chameleon, Heather is adaptable, always looking for ways to meet the customer where they want to be met, and ensure they are heard and understood. This has led her to establish genuine connections with many of Clear Capital’s customers across the nation and foster many great relationships throughout the real estate industry. Within the company, she is known to never be afraid to roll up her sleeves and collaborate with team members on what may seem like impossible challenges.
Whether internally or externally, Heather embodies Clear Capital’s mission of enhancing confidence in real estate decisions, strengthening communities, and improving lives. Congratulations, Heather!
